Stewardship Manager, Washington National Opera

The Kennedy Center
Washington, Dist. Columbia, United States (on-site)
30+ days ago


About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy
The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 
At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 
Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including: 

Staff offers for discount tickets
Retirement plan with organization matching (after 1 year of employment)
Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
Annual Leave, Sick Leave, and Personal Days available immediately upon hire
11 paid holidays per year 
Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
Flexible work arrangements
We like to have fun! Check out the  Kennedy Center National Dance Day 2022  staff video!

Job Description

The Stewardship Manager, WNO plays an important role in ensuring donors are informed and proud of the impact they make. The Manager helps design and execute a comprehensive, integrated individual donor stewardship and recognition program to inform, engage and delight our donors. The stewardship program will increase donor retention, engagement, and loyalty by effectively communicating both gratitude and impact while enhancing the donor experience. This includes managing the day-to-day execution of a comprehensive program that provides the Development team with the systems, processes, measures, workflows, and content to effectively steward individual donors at all levels.

Duties and Responsibilities

Stewardship Program Creation and Management

Maintain a comprehensive, integrated donor stewardship and recognition program within the greater membership program of the Kennedy Center, assuring that Washington National Opera (WNO) patrons receive a unique experience tailored to the culture of an opera organization.
Work closely with the existing stewardship and benefit structure to emphasize the benefits of involvement with the Kennedy Center and WNO.
Collaborate across the Development team to help develop and then manage an annual individual donor stewardship plan, with strategic touchpoints, stewardship events, and meetings throughout the year
Manage a calendar of donor communications across giving levels, looking for opportunities to leverage content across audiences. This includes project management and execution of an annual impact report in partnership with WNO’s General Director.
Work closely with the gift officers to schedule, manage and track donor touchpoints within moves management framework and within Tessitura (CRM database)
Build and refine the systems, processes, measures, and policies to ensure the donor stewardship program is effective and efficient.
Work with individual donor teams to implement and refresh acknowledgment strategies for various audiences.
Inventory and review solicitation, acknowledgements, stewardship, and donor recognition materials for quality and consistency. Determine gaps and lead creation of new materials in partnership with Kennedy Center Donor Communications and Stewardship team.
Work with the team to develop and support a strategic stewardship event strategy for the year
Work closely with the Kennedy Center special events team to execute all stewardship events during the season (Includes: Opening Nights, Young Artist events, Annual Dinner, etc…)
Contribute to the strategy and manage deployment of major donor communications and stewardship vehicles, including Impact Report, Young Artist updates, holiday card, birthday cards, etc…
Provide ongoing education and training for the Development team and colleagues on best practices in donor relations and stewardship.
Database management (reporting, list pulls, everyday up keep)


Effectively manage Assistant Manager of Stewardship, WNO by supervising day-to-day work and investing in their continued professional growth,
Hold weekly check-in meetings and lead annual review process
Collaborate on projects often, providing the Assistant Manager a consistent opportunity to grow professionally.

Other duties as assigned.

Key Qualifications

Bachelor’s degree or applicable professional experience.
Minimum 3-5 years development or related experience required.
Working knowledge of the performing arts is preferred.
Candidate must be local or willing to relocate to the DMV area.

Job Information

  • Job ID: 67944773
  • Workplace Type: On-Site
  • Location:
    Washington, Dist. Columbia, United States
  • Company Name For Job: The Kennedy Center
  • Position Title: Stewardship Manager, Washington National Opera
  • Job Function: Other
  • Job Type: Full-Time
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